Privacy Policy

We collect information you voluntarily provide when you request a free estimate or otherwise interact with us. This may include:

• Contact details — your name, email address, and phone number.
• Service address — the street address where cleaning will be performed.
• Property details — number of bedrooms and bathrooms, square footage, number of occupants, property type, and whether pets are present.
• Service preferences — recurring or one-time cleaning, preferred schedule, areas needing special attention, and any access notes (parking, gate codes, etc.).
• Referral source — how you heard about us, so we can thank the people who help us grow.

We may also collect limited technical information automatically, such as the type of device and browser you use, when you visit our website.

We use the information you share with us to:

• Prepare and deliver a tailored cleaning estimate;
• Schedule and perform cleaning services at your property;
• Communicate with you about your service, follow-ups, and scheduling;
• Send service-related updates, such as appointment confirmations or care notes;
• Improve our services and the way we serve our community;
• Respond to your questions and provide customer support.

We do not use your information to send unsolicited marketing without your consent, and we never sell your personal data.

We do not sell, rent, or trade your personal information. We only share it in limited ways:

• Service delivery — with members of our cleaning team who need the details to perform your service (such as your address and access instructions).
• Service providers — with trusted tools we use to run our business (such as scheduling, messaging, and customer management platforms), under confidentiality obligations.
• Legal requirements — if required by law, court order, or to protect our rights, our clients, or others.

We keep your information only as long as needed to provide our services and to maintain a helpful relationship with you. If you ask us to delete your information, we will remove it from our active records within a reasonable timeframe, except where we are required to keep it for legal or accounting purposes.

Our website may use basic cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Bricoli General Services Corp (Bricoli Cleaning) may communicate with you by text message (SMS) about your cleaning services and, when you choose, promotional offers. Your use of SMS communications with us is voluntary.

Voluntary opt-in. When you request an estimate or fill out a form on our website, you may voluntarily consent to receive text messages by checking separate, optional SMS consent checkboxes. These checkboxes are unchecked by default, and providing your mobile number alone does not enroll you in SMS — only checking a consent box does.

Non-marketing messages. With your separate non-marketing consent, we may send text messages about estimate follow-ups, appointment confirmations, scheduling updates, service reminders, and customer support.

Marketing messages. With your separate marketing consent, we may send promotional text messages about cleaning service offers, discounts, and promotions. Marketing messages are sent only to customers who have given separate marketing consent.

Message frequency. Message frequency may vary based on the type of communication and your service schedule.

Message and data rates. Message and data rates may apply. Check with your wireless carrier for details.

Opting out and help. You may reply STOP to any message to opt out of further text messages covered by that consent, or reply HELP for assistance. After opting out, you will not receive further messages covered by that opt-out unless you opt in again.

No requirement to consent. SMS consent is not required to request an estimate, purchase our services, or do business with us. You may submit a request and receive service without ever opting in to text messages.

Use of your mobile number. Your mobile number and SMS opt-in information are used only for the authorized communications described in this policy and our Terms of Service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent records are never shared with third parties for marketing or promotional purposes.

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Opt out of any future communications from us;
• Withdraw consent at any time.

To exercise any of these rights, simply contact us using the details at the bottom of this page.

We take reasonable steps to protect your information using trusted platforms and access controls. No method of transmission or storage is completely secure, but we work to safeguard your information with the same care we bring to every home we clean.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us and we will promptly remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically.