Terms of Service

By requesting an estimate, scheduling a service, or otherwise using the cleaning services provided by Bricoli Cleaning Services ("Bricoli Cleaning," "we," or "us"), you agree to these Terms of Service. If you do not agree with any part of these terms, please do not schedule or use our services.

Bricoli Cleaning provides residential and commercial cleaning services across Falmouth, Cape Cod, and surrounding communities, including:

• Residential Cleaning — recurring (weekly, bi-weekly, monthly) or one-time;
• Deep Cleaning — detailed cleaning including baseboards, grout, and appliances;
• Vacation Rental / Turnover Cleaning — cleaning between check-out and check-in;
• Move-In / Move-Out Cleaning;
• Post-Construction Cleaning;
• Custom Cleaning for specific areas or rooms;
• Commercial Cleaning for offices, clinics, restaurants, and similar businesses.

Every service is quoted as a fixed price based on the size and needs of your property, not on an hourly basis.

Estimates provided through our website or by our team are good-faith approximations based on the information you share with us. They are not a binding contract until a service is confirmed and scheduled.

We review each request personally and aim to return a tailored quote within 48 hours. If the actual condition of the property differs significantly from what was described, we may adjust the quote before confirming the service. We will always communicate any changes clearly before proceeding.

Once an estimate is accepted, we will work with you to schedule a convenient date and time. We kindly ask for at least 24 hours' notice for rescheduling or cancellations.

• Cancellations with less than 24 hours' notice may be subject to a cancellation fee.
• Recurring services can be paused or canceled at any time with reasonable notice.
• If we ever need to reschedule due to weather or unforeseen circumstances, we will contact you as early as possible to find a new time.

To help us deliver the best possible service, we ask that you:

• Provide accurate information about your property and its condition;
• Share any access details we need — parking, gate codes, building entry, alarm codes, or special instructions;
• Secure or remove valuables, sensitive items, and pets as needed before our visit;
• Let us know in advance about any specific concerns or areas of attention;
• Ensure the space is accessible and safe for our team to work in at the scheduled time.

Payment is due upon completion of each service unless otherwise agreed in writing. We accept the payment methods communicated at the time of booking. Recurring clients may arrange ongoing billing arrangements with our team. If you have any questions about an invoice, please contact us within 7 days of receiving it.

We take pride in every visit. If something isn't quite right after a cleaning, let us know within 48 hours and we will do our best to address the concern. We believe in open, friendly communication and in making things right — that's the Bricoli way.

From time to time, we offer referral benefits or discounts for clients who recommend us to friends, neighbors, or condominium communities. The specific terms of any referral offer will be communicated at the time it is available, and benefits apply only when the referred service is completed.

We carry out every service with care and attention. However, except where prohibited by law, Bricoli Cleaning is not liable for:

• Pre-existing damage, wear, or conditions not visible or not disclosed to us before service;
• Damage to items left in or on surfaces being cleaned;
• Issues arising from inaccurate information, restricted access, or unsafe conditions at the property;
• Indirect or consequential damages beyond the cost of the specific service performed.

If our team notices any issue during a visit — such as damage or a maintenance concern — we will let you know so it can be addressed.

Business Name. Bricoli General Services Corp (Bricoli Cleaning).

Program Description. Customers who voluntarily opt in may receive SMS messages related to their selected communication preferences, including cleaning estimates, appointment confirmations, scheduling updates, reminders, customer support, and, with separate marketing consent, special offers and promotions.

Opt-In. Consent is collected using separate optional checkboxes on our website forms. SMS consent is never required as a condition of purchase.

Message Frequency. Message frequency may vary.

Message and Data Rates. Message and data rates may apply. Check with your wireless carrier for details.

Opt-Out. To stop receiving messages, reply STOP to any text message. A confirmation may be sent, after which no further messages covered by that opt-out will be sent unless the customer opts in again.

Help. Reply HELP for assistance or contact bricolicleaning@gmail.com.

Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages.

Age Requirement. You must be 18 years of age or older to use this SMS service.

Privacy. For information about how we handle your personal information, see our Privacy Policy.

We may update these Terms of Service from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated terms.